Career & HR

The Skills Gap in Facility Management

The Skills Gap in Facility Management

  I recently held a Program Advisory Committee (PAC) meeting for the Certificate in Facility Management at Ryerson University for which I am the Academic Coordinator. It is a continuing education program for people in the Facility Management industry to develop and upgrade their skills. The PAC was formed for a program review to identify […]

By February 17, 2016 0 Comments Read More →
You Don’t Need A Seat at the C-Suite Boardroom Table

You Don’t Need A Seat at the C-Suite Boardroom Table

It’s a common misconception that Facility Managers need a seat at the C-Suite table along with the COO, CEO, CFO, CIO, and the other top executives. Quite simply you don’t. And in most organizations, you won’t. The nature of what we do as Facility Managers, while important to your organization’s success, simply won’t warrant a […]

By March 16, 2015 0 Comments Read More →
Top 10 Reasons Your Company Needs a Facilities Management Professional Like You

Top 10 Reasons Your Company Needs a Facilities Management Professional Like You

  Does your Company know why a Professional Facilities Manager like you is essential to get the best value out of their Facilities? Facilities represent a large part of any company’s assets and expenses (usually the second highest cost behind personnel) yet Facilities Management doesn’t usually receive the same attention that other parts of organization […]

By February 16, 2015 0 Comments Read More →
What your HR department should know about Facilities Management

What your HR department should know about Facilities Management

  The Facilities Management profession is not well understood by organizations and often even less so by your Human Resources department. They are more likely to deal with the large number of employees engaged in the core business of your organization or in the more recognizable support professions like IT, finance, sales, etc. As a […]

By February 2, 2015 0 Comments Read More →

Management & Leadership

The Skills Gap in Facility Management

The Skills Gap in Facility Management

  I recently held a Program Advisory Committee (PAC) meeting for the Certificate in Facility Management at Ryerson University for which I am the Academic Coordinator. It is a continuing education program for people in the Facility Management industry to develop and upgrade their skills. The PAC was formed for a program review to identify […]

By February 17, 2016 0 Comments Read More →
Facility Management as a Leadership Role.

Facility Management as a Leadership Role.

The role of a Facility Manager has been transforming yet it still has a long way to go. As an important yet somewhat invisible function of most organizations, the Facility Manager has a significant impact on their organization’s success and financial results. Yet often, the role of the Facilities Manager is seen as being just […]

By July 27, 2015 0 Comments Read More →
You Don’t Need A Seat at the C-Suite Boardroom Table

You Don’t Need A Seat at the C-Suite Boardroom Table

It’s a common misconception that Facility Managers need a seat at the C-Suite table along with the COO, CEO, CFO, CIO, and the other top executives. Quite simply you don’t. And in most organizations, you won’t. The nature of what we do as Facility Managers, while important to your organization’s success, simply won’t warrant a […]

By March 16, 2015 0 Comments Read More →
You CAN Work With Architects For Good Facility Design

You CAN Work With Architects For Good Facility Design

  I was discussing the issues of design not working well for operations with a very experienced Facility Manager I know and he gave me a great example of how he got the Architect on-board with operational design requirements for a new Facility. You may have seen my previous posting “Architects Dream – Facility Managers […]

By January 14, 2015 0 Comments Read More →

Asset Management & Maintenance

Why don’t you have a Capital Reserve fund?

Why don’t you have a Capital Reserve fund?

Capital funding is always an issue in facilities, with Facility managers constantly fighting for replacement and renewal funding for their buildings, competing for funds needed elsewhere within the company. I’ve seen many FM’s struggle at this, yet I have seen it being done by others with great success. I worked with a charity to set […]

By November 21, 2014 0 Comments Read More →
Managing FM Performance in Critical Facilities

Managing FM Performance in Critical Facilities

Failure isn’t an option when managing critical facilities. Preventing failure is one of your primary responsibilities, which you ensure with a robust design, plenty of backup systems and extremely well managed operations. This applies to obvious facilities such as data centers, but also to facilities such as manufacturing, hospitals and other high reliability operations. Managing […]

By April 15, 2014 0 Comments Read More →
Space Planning & Open Cubicles : Don’t Forget the Human Element

Space Planning & Open Cubicles : Don’t Forget the Human Element

The introduction of space planning strategies such as open plan workspace, modular cubicles, reduction of enclosed offices and hotelling were designed to save costs, both on the space and the inevitable churn. In an effort to sell these concepts to the corporations and their workers, they came with the promise of improved productivity. This productivity […]

By September 13, 2013 0 Comments Read More →
Lifecycle Costing The Easy Way for FM – Facilities Leadership Webinar

Lifecycle Costing The Easy Way for FM – Facilities Leadership Webinar

Webinar originally held live March 28, 2012. Duration: 30 Minutes. Lifecycle costing analysis is a decision making tool Facility Managers should use, but seldom do. It’s actually a lot easier to do than many think. Forget about the long, tedious, technical and financial explanations and examples you’ve seen in textbooks. This webinar will show you […]

By May 26, 2013 0 Comments Read More →

Communications

Communicating Environment and Energy Conservation

Communicating Environment and Energy Conservation

Environment and Energy conservation is an important topics to building owners and managers, yet the challenge of getting occupants to buy-in to your initiatives and actually change their behaviors remains difficult. Increasingly, individuals are seeing the messages in the media and making changes at home, yet they often have a difficult time linking it with […]

By September 22, 2013 0 Comments Read More →
Communicate with a Facility Occupant Newsletter

Communicate with a Facility Occupant Newsletter

Effectively communicating with people who use the facilities & buildings we manage is critical, yet it is often at the bottom of a long list of priorities Facility Managers deal with on a daily basis. A newsletter is an often-overlooked tool for communicating, and can support other customer service strategies you currently use. A well-written […]

By August 19, 2013 0 Comments Read More →
Changing The Language of Facilities Management

Changing The Language of Facilities Management

I recently had a coffee with a recruitment specialist who focuses on Facilities Management jobs. She confirmed my own observations – increasingly, companies are looking for Facility Management staff who have skills and knowledge beyond just technical. They are looking for Facility Managers (at all levels) with proven management, leadership and business skills, not just […]

By June 29, 2012 1 Comments Read More →
Don’t let signage be ‘Out of Order’ in your Facility

Don’t let signage be ‘Out of Order’ in your Facility

Since I’m revising my presentation on communications for facility managers so I can deliver it at the ISSA conference in November, I was able to add this example of what not to do that I found recently in a washroom at a major facility. While at least the handwriting is very neat and they got […]

By October 24, 2010 0 Comments Read More →

Customer Service

What Elements Do You Need For An Effective Occupant Survey?

What Elements Do You Need For An Effective Occupant Survey?

Occupant surveys are an important tool that many Facility and Property Manages neglect. They are much easier and cheaper to do now with easy to use web tools and are even environmentally friendly as a result. The web tools make it easy to create and distribute surveys in a corporate environment and you can even […]

By May 29, 2015 0 Comments Read More →
Occupant Satisfaction Surveys for FM – Facilities Leadership Webinar

Occupant Satisfaction Surveys for FM – Facilities Leadership Webinar

Webinar originally held live April 25, 2012. Duration: 30 Minutes. Do you know what your occupants think about their work environment? If you don’t ask, you won’t know what you need to improve or change. Facility Managers are often fearful of what these surveys may reveal, but instead of shying away from the answers, you […]

By March 31, 2013 0 Comments Read More →
Satisfaction Surveys – Critical Information for Decision Making

Satisfaction Surveys – Critical Information for Decision Making

I’m always amazed how many facility managers don’t use Facility satisfaction surveys as an important information tool to make decisions, find areas for improvement, and even provide them with information and data that they can use with their senior management to support initiatives. I think there are two main reasons for this problem, and Facility […]

Incentives and Amenities in the Workplace – What does your company do for employees?

Incentives and Amenities in the Workplace – What does your company do for employees?

While Facility Managers aren’t always responsible for deciding what amenities to provide for the workplace, that’s often the domain of the Human Resources group, those of us in Facilities & Corporate Real Estate certainly end up managing many of them. Regardless of your FM or CRE responsibilities, you can certainly provide input and make suggestions […]

By November 13, 2011 0 Comments Read More →

Contracting & Outsourcing

Selecting a Janitorial Service Provider

Selecting a Janitorial Service Provider

Cleaning is one of the top two services in its importance to your occupant’s satisfaction, just behind HVAC. It can also represent a significant portion of your annual facilities costs. The key to successfully procuring a Janitorial Service Provider is to understand how the business works. When selecting a janitorial service provider, the first step […]

By September 2, 2013 0 Comments Read More →
Adopt Best Practices from Facilities Outsourcing Companies.

Adopt Best Practices from Facilities Outsourcing Companies.

Facility Management Outsourcing companies have expanded into huge organizations, managing large portfolios of facilities for small and large corporations with local and even international portfolios. There is a reason they are successful in getting the attention and the business from large sophisticated corporations who entrust them to manage their Facility assets. While their success is […]

By August 13, 2013 0 Comments Read More →
Facility Managers Can Add To The Bottom Line With Cost Reductions

Facility Managers Can Add To The Bottom Line With Cost Reductions

Facility Managers can take a leadership role in reducing costs for their organizations by examining areas that may not have received much attention before. Here are key things you can do. A key responsibility of Facility Managers has been to provide the physical environment and related services that enables your corporation to be successful at […]

By August 7, 2013 0 Comments Read More →
5 Techniques to Get Better Responses to your RFP for FM Services

5 Techniques to Get Better Responses to your RFP for FM Services

Evaluating RFP proposal responses is a critical yet often painful process. You want enough information to evaluate the bidders, yet you get widely varying responses that don’t always answer your questions and sometimes don’t reflect their true capabilities. This makes it hard to evaluate.

By July 16, 2013 0 Comments Read More →

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