Author Archive: Michel

rss feed

Author's Website →

Rewards and Penalties can lead to Bad Behavior

Rewards and Penalties can lead to Bad Behavior

I’ve talked about it before – how KPI’s and other measurements with rewards and penalties attached can lead to behavior you didn’t expect. While this example isn’t from Facilities or Property Management, it does illustrate the issue quite nicely and has relevance to anyone who is measuring customer or service satisfaction in their property or […]

By May 31, 2010 0 Comments Read More →
5 Ways to Develop Better Procedures and Practices for Facilities Management

5 Ways to Develop Better Procedures and Practices for Facilities Management

While I deal with many Facilities clients who have little if any documented processes, policies and procedures, simply writing detailed documents isn’t the answer. Having them will definitely improve results, improve consistency, enable training and cross-training, make it easier for someone to fill in for an absence and provide a means of explaining / defending […]

By May 16, 2010 3 Comments Read More →
KPI’s aren’t the answer to getting Performance in Facilities Services

KPI’s aren’t the answer to getting Performance in Facilities Services

Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a […]

By April 19, 2010 2 Comments Read More →
Procuring Facility Management Services isn’t the same as Procuring Paperclips

Procuring Facility Management Services isn’t the same as Procuring Paperclips

Procuring Facility Management services is not the same as buying widgets or tendering project work. You will live with the results, and the people who come along with the supplier, for the term of the contract. This means it is just as important to get the right service and the right company as it is […]

By April 5, 2010 1 Comments Read More →
Managing Performance for Project Management Services

Managing Performance for Project Management Services

Performance measures are relatively common in outsourcing arrangements where project management services are included. Whether you manage projects internally or use third party project management, you can manage results with a good performance management framework, just like you would apply to other outsourcing company, subcontractor, service providers or internal staff. Whether performance management is effective […]

By March 14, 2010 0 Comments Read More →
8 Step Process for Implementing an FM system (IWMS/CAFM/CMMS)

8 Step Process for Implementing an FM system (IWMS/CAFM/CMMS)

There are certain realities with implementing an IWMS / CAFM / CMMS system. I find that the right process is critical to success and is often overlooked. Here is what I recommend in a nutshell:

By March 1, 2010 0 Comments Read More →
3 Key Practices Help You Manage Office Space Standards in Facilities

3 Key Practices Help You Manage Office Space Standards in Facilities

I recently did a benchmarking study for a client who was trying to rationalize their office space allocation standards while planning for a major relocation. The relocation would result In a lot of change for many employees currently in a mix of old furniture and no real standards in older leased space. The study was […]

By February 21, 2010 0 Comments Read More →
Leaders in Facility & Property Management Make Changes Today that Deliver Lasting Benefits

Leaders in Facility & Property Management Make Changes Today that Deliver Lasting Benefits

I recently conducted a benchmarking exercise using my Intelligent Benchmarking principles. The study clearly demonstrated why implementing change is how leaders in Facility Management beat their peers and deliver results for their organization.

By February 17, 2010 0 Comments Read More →
Make Your Memos Hit The Mark – Featured Article in Buildings Magazine

Make Your Memos Hit The Mark – Featured Article in Buildings Magazine

My latest article “Make Your Memos Hit The Mark” is the cover article for the January issue of Buildings Magazine. This is a great US based magazine for both Facilities Managers and Building Managers.
While it’s nice to have your ideas and concepts features by a magazine like Buildings, I’m glad that Buildings is putting focus on the non-technical skills in the industry.

By January 27, 2010 1 Comments Read More →

Membership Login

×