Author Archive: Michel
While I deal with many Facilities clients who have little if any documented processes, policies and procedures, simply writing detailed documents isn’t the answer. Having them will definitely improve results, improve consistency, enable training and cross-training, make it easier for someone to fill in for an absence and provide a means of explaining / defending […]
Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a […]
Procuring Facility Management services is not the same as buying widgets or tendering project work. You will live with the results, and the people who come along with the supplier, for the term of the contract. This means it is just as important to get the right service and the right company as it is […]
Performance measures are relatively common in outsourcing arrangements where project management services are included. Whether you manage projects internally or use third party project management, you can manage results with a good performance management framework, just like you would apply to other outsourcing company, subcontractor, service providers or internal staff. Whether performance management is effective […]
There are certain realities with implementing an IWMS / CAFM / CMMS system. I find that the right process is critical to success and is often overlooked. Here is what I recommend in a nutshell:
I recently did a benchmarking study for a client who was trying to rationalize their office space allocation standards while planning for a major relocation. The relocation would result In a lot of change for many employees currently in a mix of old furniture and no real standards in older leased space. The study was […]
I recently conducted a benchmarking exercise using my Intelligent Benchmarking principles. The study clearly demonstrated why implementing change is how leaders in Facility Management beat their peers and deliver results for their organization.
My latest article “Make Your Memos Hit The Mark” is the cover article for the January issue of Buildings Magazine. This is a great US based magazine for both Facilities Managers and Building Managers.
While it’s nice to have your ideas and concepts features by a magazine like Buildings, I’m glad that Buildings is putting focus on the non-technical skills in the industry.
Getting your senior management to approve implementing a system is tough, whether it’s Computer Aided Facility Management (CAFM) or a Computerized Maintenance Management System (CMMS). To start, they may not understand the Facilities Management function and it’s importance, so they may not recognize the benefits of having a system. Rather than trying to focus on […]