Author Archive: Michel

rss feed

Author's Website →

Quality Assurance for FM’s – Facilities Leadership Webinar

Quality Assurance for FM’s – Facilities Leadership Webinar

Webinar originally held February 12, 2013. Duration 30 Min. Quality Assurance helps you establish leadership in your Facilities role. It means you are being pro-active about service standards for your organization and implementing leading practices. It’s also a key way you ensure you and your suppliers are providing your organization with quality, consistent service. If […]

By April 12, 2013 0 Comments Read More →
Occupant Satisfaction Surveys for FM – Facilities Leadership Webinar

Occupant Satisfaction Surveys for FM – Facilities Leadership Webinar

Webinar originally held live April 25, 2012. Duration: 30 Minutes. Do you know what your occupants think about their work environment? If you don’t ask, you won’t know what you need to improve or change. Facility Managers are often fearful of what these surveys may reveal, but instead of shying away from the answers, you […]

By March 31, 2013 0 Comments Read More →
Beyond Benchmarking – Intelligent Benchmarking for Facility Management

Beyond Benchmarking – Intelligent Benchmarking for Facility Management

Why should you benchmark? Measuring results is the best way to improve what you are doing. Benchmarking is a form of measurement – where you measure against something else to see where you are lagging, identify the areas and take corrective action. Even if you think you are doing everything right, how do you know […]

By March 25, 2013 0 Comments Read More →
7 Features of a High Performing Facilities Management Department

7 Features of a High Performing Facilities Management Department

The Facilities Management profession has come a long way, and modern management, leadership and business practices are required not only for you to service your organization well, but to also compete internally for scarce resources and demonstrate your value. Here are the features of a High Performing FM Department that if you aren’t already doing, […]

By March 10, 2013 0 Comments Read More →
Best Practices in Facilities Management – Are you Chasing Them?

Best Practices in Facilities Management – Are you Chasing Them?

Are you chasing best practices? While it’s fashionable, the problem is what to do when you catch those best practices. Do you implement them? Do you adapt them? Do you assess whether they will work for you? Do you learn why they are best practices? The notion of best practices is a good one, but […]

By February 24, 2013 2 Comments Read More →
Facility Inspections and Your Kitchen Knife – Walk of the VIP

Facility Inspections and Your Kitchen Knife – Walk of the VIP

A while back, when I was managing a large telecommunications portfolio, I got a call from a very irate customer – a senior manager in the company. It seems there was a large puddle of dried paint on the walkway leading to the front door of the building he worked in. That’s bad enough. But […]

By January 13, 2013 0 Comments Read More →
Top 5 New Year’s Resolution for Facility Managers

Top 5 New Year’s Resolution for Facility Managers

Here is a list of New Year’s resolutions every Facility Manager should follow over the next year. You’ll notice that the hot issues like Sustainability and Emergency Planning aren’t listed. Why? Because they are fundamentals of the job. This list reflects a new way of working for many Facility Managers who are dealing with technical […]

By December 22, 2012 0 Comments Read More →
Fighting for your share of Budgets and Resources

Fighting for your share of Budgets and Resources

When you seek approval for resources or budgets, whether operating, capital, resources or initiatives such as implementing FM Systems, subcontracting, outsourcing, etc., you aren’t just selling the merits of your own requirements, you are competing head-to-head with your colleagues in the company for those resources.

By November 13, 2012 0 Comments Read More →
Shifting From Maintenance to Management in Facilities Management – Business Skills vs. Technical Skills

Shifting From Maintenance to Management in Facilities Management – Business Skills vs. Technical Skills

The modern Facility Manager needs a slightly different mix of skills to navigate not just within the profession, but within their own organizations to be successful, especially if they want to become the Head of FM, whether for a small organization or a multi-national corporation. The FM Knowledge Grid illustration (see a larger one further […]

By September 16, 2012 0 Comments Read More →

Membership Login

×