Contracting & Outsourcing
Cleaning is one of the top two services in its importance to your occupant’s satisfaction, just behind HVAC. It can also represent a significant portion of your annual facilities costs. The key to successfully procuring a Janitorial Service Provider is to understand how the business works. When selecting a janitorial service provider, the first step […]
Facility Management Outsourcing companies have expanded into huge organizations, managing large portfolios of facilities for small and large corporations with local and even international portfolios. There is a reason they are successful in getting the attention and the business from large sophisticated corporations who entrust them to manage their Facility assets. While their success is […]
Facility Managers can take a leadership role in reducing costs for their organizations by examining areas that may not have received much attention before. Here are key things you can do. A key responsibility of Facility Managers has been to provide the physical environment and related services that enables your corporation to be successful at […]
Evaluating RFP proposal responses is a critical yet often painful process. You want enough information to evaluate the bidders, yet you get widely varying responses that don’t always answer your questions and sometimes don’t reflect their true capabilities. This makes it hard to evaluate.
I keep seeing debates about the issue of whether to outsource or manage in-house, whether full-FM or subcontracted service. I’m always amused when someone, usually someone with experience only on one side of the equation, or someone selling services, says that one way is better than the other. This is particularly interesting when the debate […]
I had the privilege of speaking at The Facilities Show in May. My seminar is based on a cover article I wrote for Building Operations Management Magazine called ‘Sparring Partners’ (email me for a copy of the article) and focused on the 3 ways we fail to develop a strong partnership with our service providers […]
Do you use the Carrot & Stick approach to managing Outsourced or Subcontracted suppliers? Think Again.
There’s a lot of evidence that the typical Key Performance Indicator (KPI) methods of trying to ensure you get performance from an outsourced or subcontracted service provider don’t work the way you think. In this Video (see below), Daniel Pink, author of “Drive : The Surprising Truth About What Motivates Us” presents research that tells […]
Sparring Partners : Outsourcing May Not Equal Partnership Building Operating Management My latest article was the feature article and appeared on the May 2010 cover. I took a very hard look at what partnership is and isn’t as well as what needs to change in the industry.
Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a […]