Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a passive performance measurement system. In fact, sometimes KPI’s can even drive the wrong behavior if you aren’t careful.
I recently conducted a benchmarking exercise using my Intelligent Benchmarking principles. The study clearly demonstrated why implementing change is how leaders in Facility Management beat their peers and deliver results for their organization.
I had the pleasure of being invited to speak at the 2009 International Maintenance Excellence Conference recently. (IMEC.ca) Here is the blurb:
Do You Want Better Results? Don’t Just Measure Performance, Manage It!
Performance isn’t just about measuring results. You must implement management techniques that use performance measures proactively to drive behaviour and improve results. Start with measurement data and KPI’s, understand their impact on employee and subcontractor behaviour and implement a management approach that influences behaviour and drives results.
The conference is hosted by the University of Toronto’s Centre for Maintenance Optimization & Reliability Engineering (C-MORE) and organized by the publishers of Maintenance Technology Magazine.
My topic was a little different for the conference, which has an emphasis on technology, statistics and science to improve reliability, often for production facilities, factories and other organizations where high reliability and minimal unscheduled downtime are critical.
Whether you are a facility manager, property manager or a supplier, writing RFP’s, writing responses to RFP’s and evaluating them is an important part of the supplier / client relationship.
Suppliers can do their clients a favor by writing better proposals that are easier to evaluate, provide the info they need and let them differentiate you from your competition. Writing proposals is tough, but with the right techniques, you can improve your success.
This 1 day workshop is being made available to the public for the first time through Conestoga College’s School of Business continuing education in Kitchener, Ontario, Canada. The Workshop is based on the upcoming book “Win More Business … Write Better Proposals”.
Day Time Cleaning is gaining ground for several very good reasons, not the least of which is energy savings, which is helping organizations meet their energy objectives for envrironmental stewardship and sustainability.
There are other good reasons to implement day time janitorial service, but there are some important considerations and it takes support at the hightest levels. I have been involved in day cleaning both as a facility manager and as a janitorial supplier. For corporate facilities in particular, I believe it is a good way to go.
It’s important that you implement it carefully, otherwise it will give you nothing but headaches.
