On a forum recently, a Facility Manager was looking for ways to save costs at his facility due to the current economic pressures. He identified a few things he was doing, mostly the common low hanging fruit items, and asked for ideas.
Having been in that situation as an FM and responded to it as a supplier, I learned that a good source for cost savings ideas can be your suppliers. Yes, it can happen, but you need to approach it properly.
There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools.
Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance.
Have you updated your contract management yet?
Contract management is moving from legal terms and specifications to an important tool between you and your service provider to ensure success.
