Customer Service

What Elements Do You Need For An Effective Occupant Survey?

What Elements Do You Need For An Effective Occupant Survey?

Occupant surveys are an important tool that many Facility and Property Manages neglect. They are much easier and cheaper to do now with easy to use web tools and are even environmentally friendly as a result. The web tools make it easy to create and distribute surveys in a corporate environment and you can even […]

By May 29, 2015 0 Comments Read More →
Occupant Satisfaction Surveys for FM – Facilities Leadership Webinar

Occupant Satisfaction Surveys for FM – Facilities Leadership Webinar

Webinar originally held live April 25, 2012. Duration: 30 Minutes. Do you know what your occupants think about their work environment? If you don’t ask, you won’t know what you need to improve or change. Facility Managers are often fearful of what these surveys may reveal, but instead of shying away from the answers, you […]

By March 31, 2013 0 Comments Read More →
Satisfaction Surveys – Critical Information for Decision Making

Satisfaction Surveys – Critical Information for Decision Making

I’m always amazed how many facility managers don’t use Facility satisfaction surveys as an important information tool to make decisions, find areas for improvement, and even provide them with information and data that they can use with their senior management to support initiatives. I think there are two main reasons for this problem, and Facility […]

Incentives and Amenities in the Workplace – What does your company do for employees?

Incentives and Amenities in the Workplace – What does your company do for employees?

While Facility Managers aren’t always responsible for deciding what amenities to provide for the workplace, that’s often the domain of the Human Resources group, those of us in Facilities & Corporate Real Estate certainly end up managing many of them. Regardless of your FM or CRE responsibilities, you can certainly provide input and make suggestions […]

By November 13, 2011 0 Comments Read More →
Don’t let signage be ‘Out of Order’ in your Facility

Don’t let signage be ‘Out of Order’ in your Facility

Since I’m revising my presentation on communications for facility managers so I can deliver it at the ISSA conference in November, I was able to add this example of what not to do that I found recently in a washroom at a major facility. While at least the handwriting is very neat and they got […]

By October 24, 2010 0 Comments Read More →
Using Satisfaction as a proxy for Office Productivity

Using Satisfaction as a proxy for Office Productivity

Some time ago, I encountered a great case study about a proxy for office productivity. A colleague had an interesting example that points to the link between the office layout, furniture, finishes and productivity. No he doesn’t have a magic formula to measuring productivity – this example uses ‘employee satisfaction’ as a proxy. 

By October 19, 2008 1 Comments Read More →

Membership Login

×