I’m always amazed how many facility managers don’t use Facility satisfaction surveys as an important information tool to make decisions, find areas for improvement, and even provide them with information and data that they can use with their senior management to support initiatives.
I think there are two main reasons for this problem, and Facility Managers are missing out on an important source of information. Here are the reasons, and why they don’t apply anymore:

Here are the original Juggler videos from the 1990′s, produced by Steelcase. While dated, they provide a very pointed view of the Facility Manager – and unfortunately, not much has really changed since.
In my Webinar on Information Based Decisions (see the link below), I spoke about getting and using information for your benefit.
Our first survey from our Facility Management survey and polls site FMinsight.com was closed late last year and we now have summary results in a highly graphic format.
Recently I had the pleasure of delivering my first webinar for Facility Managers.





