Management & Leadership

5 Ways to Develop Better Procedures and Practices for Facilities Management

5 Ways to Develop Better Procedures and Practices for Facilities Management

While I deal with many Facilities clients who have little if any documented processes, policies and procedures, simply writing detailed documents isn’t the answer. Having them will definitely improve results, improve consistency, enable training and cross-training, make it easier for someone to fill in for an absence and provide a means of explaining / defending […]

By May 16, 2010 3 Comments Read More →
KPI’s aren’t the answer to getting Performance in Facilities Services

KPI’s aren’t the answer to getting Performance in Facilities Services

Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a […]

By April 19, 2010 2 Comments Read More →
Leaders in Facility & Property Management Make Changes Today that Deliver Lasting Benefits

Leaders in Facility & Property Management Make Changes Today that Deliver Lasting Benefits

I recently conducted a benchmarking exercise using my Intelligent Benchmarking principles. The study clearly demonstrated why implementing change is how leaders in Facility Management beat their peers and deliver results for their organization.

By February 17, 2010 0 Comments Read More →
Make Your Memos Hit The Mark – Featured Article in Buildings Magazine

Make Your Memos Hit The Mark – Featured Article in Buildings Magazine

My latest article “Make Your Memos Hit The Mark” is the cover article for the January issue of Buildings Magazine. This is a great US based magazine for both Facilities Managers and Building Managers.
While it’s nice to have your ideas and concepts features by a magazine like Buildings, I’m glad that Buildings is putting focus on the non-technical skills in the industry.

By January 27, 2010 1 Comments Read More →
Trade Shows and Conferences can Provide Solutions to Facilities Problems You Didn’t Know You Had

Trade Shows and Conferences can Provide Solutions to Facilities Problems You Didn’t Know You Had

When’s the last time you got out of your office? If you don’t attend Facility Management or Property Management related trade shows and conferences, you aren’t keeping up with the industry and your colleagues and you aren’t discovering solutions and products that will benefit your company.

By January 5, 2010 0 Comments Read More →
Getting the most out of your FM Association

Getting the most out of your FM Association

Building a professional career in facility or property management means more than simply doing a good job for your employer. It also means getting involved in associations that represent your industry to expand your knowledge and learn from others. And, it doesn’t help to network with other professionals and service providers. If you look at […]

By December 15, 2009 0 Comments Read More →
IFMA World Workplace and Intelligent Benchmarking.

IFMA World Workplace and Intelligent Benchmarking.

I was pleasantly surprised at how many people attended my seminar on Benchmarking at IFMA’s World Workplace in Orlando earlier this month. As usual, I brought some take-home material for the audience, but I ran out. In fact, a number of people had to stand at the back of the room. I think it’s because […]

By October 25, 2009 0 Comments Read More →
The N1H1 Swine Flu pandemic scare is good for Facility Managers and Building Owners

The N1H1 Swine Flu pandemic scare is good for Facility Managers and Building Owners

Is the 2009 H1N1 pandemic scare good for us? Definitely. The bad thing is that people became sick or died because of the flu, yet there are a few good things that came from this recent scare. First, to put in in perspective, according to the Center for Disease Control, 36,000 people die in the […]

By June 5, 2009 0 Comments Read More →
Learn from Wal-Mart about the value of Information

Learn from Wal-Mart about the value of Information

In the Facility and Property Management profession, I see an important ingredient  missing from many organizations – good information. That’s information you can use to make decisions and improvements both with internally delivered services and with your suppliers. An excellent example of the value of information, even if not directly related, is Wal-Mart. Their retail […]

By December 15, 2008 0 Comments Read More →

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