Management & Leadership

Facility Managers Don’t Have All The Answers.

Facility Managers Don’t Have All The Answers.

FM is a complex, issues based role. I’ve learned along the way that nobody in the industry knows it all, and the best way to be successful is to leverage the knowledge and great ideas of others, including your staff, colleagues and suppliers. Recently, I delivered a 3 day workshop on Strategic Facilities Management in […]

By November 23, 2008 0 Comments Read More →
Are you an Ideal Facility Manager ?

Are you an Ideal Facility Manager ?

(First, my apologies to the Property Managers out there – your function and role is much clearer and has a much more obvious and measurable impact to your company) The demands of the job are intense, the stakes high and the credit often elusive, but we all know how important the job is and I […]

By September 14, 2008 1 Comments Read More →
Successful FM’s communicate effectively

Successful FM’s communicate effectively

Effective Facility Management is all about communications. Whether you are managing office space, maintaining building systems, developing strategic asset plans or all of the above, good communication skills are essential.

By August 31, 2008 0 Comments Read More →
Justify the Status Quo with Benchmarking!

Justify the Status Quo with Benchmarking!

Some people simply use benchmarking results to justify the status quo. Since raw benchmarking results can be deceptive, this is easy to accomplish. Unfortunately, this is not what Benchmarking is meant to do. Really, Benchmarking is the just the first step in an important process to improve what you do.

By August 11, 2008 0 Comments Read More →
Have you cut operating costs lately?

Have you cut operating costs lately?

On a forum recently, a Facility Manager was looking for ways to save costs at his facility due to the current economic pressures. He identified a few things he was doing, mostly the common low hanging fruit items, and asked for ideas. Having  been in that situation as an FM and responded to it as […]

By July 28, 2008 0 Comments Read More →
Leading Practices

Leading Practices

Some recent discussions with senior facility managers at an IFMA networking event really hit home. In my latest article, which appears in the September issue of Canadian Facility Management and Design, I talk about implementing leading practices used by the largest and most successful professional FM companies.

By July 2, 2008 0 Comments Read More →
Serving Up Quality

Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.

By June 21, 2008 0 Comments Read More →
Top 10 Issues

Top 10 Issues

These Top 10 issues come from an association that focuses on educational facilities, but as you can see, they can apply to anyone managing properties.They confirm that managing physical space is essentially the same regardless of whether you are managing corporate facilities or commercial properties. The list was put forward by APPA, the North American […]

By June 15, 2008 0 Comments Read More →
Measuring In-House Performance

Measuring In-House Performance

There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools.

By April 22, 2008 1 Comments Read More →

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