You’ve probably heard about Big Data. That’s what your credit card company collects, Google has and even your grocery store uses. For Facilities Management, it’s best to start smaller. Many FM’s don’t even have the basic information they need to manage and make good decisions, mostly because they either don’t have an FM system or […]
Webinar originally held February 12, 2013. Duration 30 Min. Quality Assurance helps you establish leadership in your Facilities role. It means you are being pro-active about service standards for your organization and implementing leading practices. It’s also a key way you ensure you and your suppliers are providing your organization with quality, consistent service. If […]
I’m always amazed how many facility managers don’t use Facility satisfaction surveys as an important information tool to make decisions, find areas for improvement, and even provide them with information and data that they can use with their senior management to support initiatives. I think there are two main reasons for this problem, and Facility […]
I had the privilege of speaking at The Facilities Show in May. My seminar is based on a cover article I wrote for Building Operations Management Magazine called ‘Sparring Partners’ (email me for a copy of the article) and focused on the 3 ways we fail to develop a strong partnership with our service providers […]
Do you use the Carrot & Stick approach to managing Outsourced or Subcontracted suppliers? Think Again.
There’s a lot of evidence that the typical Key Performance Indicator (KPI) methods of trying to ensure you get performance from an outsourced or subcontracted service provider don’t work the way you think. In this Video (see below), Daniel Pink, author of “Drive : The Surprising Truth About What Motivates Us” presents research that tells […]
My Facility Management book is now available. It’s written for both new and experienced facility professionals, regardless of level, function or the type of facility managed, who want to leverage existing skills and advance their career with leading business practices, strategy, management and leadership in FM. $39.95 US Soft Cover 7″x10″ 532 pages ISBN 978-0-9813374-1-8 […]
It can happen – a power failure that blacks out your building or your offices. What would you do? First Canadian Place, shown here, went black for an entire day from about 7:30am to 4:30pm on October 14th, 2010. It’s a 44 story, 2.7 million sq.ft. building in the heart of Toronto’s financial district.
Sparring Partners : Outsourcing May Not Equal Partnership Building Operating Management My latest article was the feature article and appeared on the May 2010 cover. I took a very hard look at what partnership is and isn’t as well as what needs to change in the industry.
I’ve talked about it before – how KPI’s and other measurements with rewards and penalties attached can lead to behavior you didn’t expect. While this example isn’t from Facilities or Property Management, it does illustrate the issue quite nicely and has relevance to anyone who is measuring customer or service satisfaction in their property or […]