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Category: Performance Management

Facility Managers Don’t Have All The Answers.

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FM is a complex, issues based role. I’ve learned along the way that nobody in the industry knows it all, and the best way to be successful is to leverage the knowledge and great ideas of others, including your staff, colleagues and suppliers.

Recently, I delivered a 3 day workshop on Strategic Facilities Management in Dubai. The location was spectacular, naturally, and the audience was diverse, interesting and most importantly, keenly interested in enhancing their skills and knowedge in the profession, which is quickly emerging in the Middle East.

While the 3 day workshop had many individual modules, the last session was on developing FM skills. This  included an example from my past, dating over 15 years ago from a teamwork exercise while working in the Facility Management department of a major company.

It was so compelling about the the value of teamwork, I still had the exercise booklet.

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Does Six Sigma work in Facility Management?

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The answer is yes and no.

First, it’s important to understand where Six Sigma came from. The term itself refers to having less than 3.4 defects per million. It’s pretty well impossible for any FM organization to have that kind of volume for anything. The concept was designed for manufacturing where if you are turning out a hundred thousand screws or half a million boxes of cereal a day, the math works.

Luckily, Six Sigma is more than just math.

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Penalize Your Suppliers!

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The search term “penalize your supplier” in a Google search recently led someone to my web site, www.StrategicAdvisor.ca

They landed on our performance measurement article, which certainly has those words in the content, but then they quickly went somewhere else – probably because we don’t talk about penalizing suppliers – we focus on managing supplier performance to get results in a proactive, constructive way.

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Measuring In-House Performance

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There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools.

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Testing Performance Measurements

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Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance.

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Webinar Series : Facilities Leadership
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Michel Theriault

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