Managing The Built Environment

Satisfaction Surveys – Critical Information for Decision Making

Michel Theriault — Wed, 02 May 2012 23:18:08 +0000

I’m always amazed how many facility managers don’t use Facility satisfaction surveys as an important information tool to make decisions, find areas for improvement, and even provide them with information and data that they can use with their senior management to support initiatives. I think there are two main reasons for this problem, and Facility [...] Related posts:

The Original Facility Manager Juggler Videos

Michel Theriault — Mon, 27 Feb 2012 00:11:41 +0000

Here are the original Juggler videos from the 1990′s, produced by Steelcase. While dated, they provide a very pointed view of the Facility Manager – and unfortunately, not much has really changed since. Related posts: The Ideal Facility Manager Are you an Ideal Facility Manager ? Related posts:

Getting Information from FM Systems

Michel Theriault — Thu, 02 Feb 2012 05:21:11 +0000

In my Webinar on Information Based Decisions (see the link below), I spoke about getting and using information for your benefit. While you need an FM system and should work towards getting approval and implementing one, if you already have one, the question is whether you use it for information, not just process management. Whether [...] Related posts:

Results – Scope & Responsibility Survey

Michel Theriault — Sat, 21 Jan 2012 22:25:15 +0000

Our first survey from our Facility Management survey and polls site FMinsight.com was closed late last year and we now have summary results in a highly graphic format. Only participants in the survey recieve the more detailed results, so be sure to contribute to our open surveys on FMinsight.com For our first main survey, inspired [...] Related posts:

The Facility Management Pie – Scope and Responsibility

Making Information Based Decisions – Webinar

Michel Theriault — Tue, 27 Dec 2011 21:58:59 +0000

Recently I had the pleasure of delivering my first webinar for Facility Managers. The webinar was hosted by Planon Software and dealt with using information for decision making. If you missed it, you can watch and listen to it on-demand for free here. In addition to my segment, Planon’s Director of Product Strategy, Erik Jaspers, [...] Related posts: