There is a growing trend to implement effective performance measurement systems and frameworks (KPI's and SLA's) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools.
You turn to outsourcing because you are not getting results, but how much effort have you put into measuring internal results and using the measurements to improve what you do?
Putting measures in place internally can be even more challenging, but it may be well worth the effort.
“Managing Facilities & Real Estate : 50 Strategies, approaches and Leading Practices”
Over 500 pages. Available in Soft Cover or Hard Cover version.
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