By March 22, 2008 0 Comments Read More →

Testing Performance Measurements

Post to Twitter

Performance Measurements (KPI's) are one of the most useful management tools available. Getting it right, is another matter. It's easy to develop ways to measure performance but it's harder to assess how those measures will drive Performance.

One way is to test the measures. First, use some trial data to see what the results will be and how, if any, different measurement techniques affect the results. For instance compare using calendar months vs. rolling 30 day periods for averaging or using weighted averages rather than simple averages when rolling up a portfolio of measurement data.

In addition, never simply put consequences in effect immediately. Give your measurements some time, perhaps 6-12 months to establish a track record and develop a baseline before making the measures count. Remember, performance management is more about effective management than it is about penalties.


Managing Facilities & Real Estate Now Available!
“Managing Facilities & Real Estate : 50 Strategies, approaches and Leading Practices”
Over 500 pages. Available in Soft Cover or Hard Cover version.
Order your copy today from Amazon or direct from the Author (click the book image).


If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.

Post a Comment

*

Subscribe to our mailing list

* indicates required Email Address * First Name *

Subscribe to our mailing list

* indicates required Email Address * First Name *

Membership Login

×