I had the privilege of speaking at The Facilities Show in May. My seminar is based on a cover article I wrote for Building Operations Management Magazine called ‘Sparring Partners’ (email me for a copy of the article) and focused on the 3 ways we fail to develop a strong partnership with our service providers and what has to change in how we procure services, structure contracts and financial models and manage performance.
After all, it is critical to our success in FM to have service providers who are also successful and the old-school approach that is founded on an adversarial relationship that takes more time and energy than it should to manage, distracting us from strategic and business responsibilities.
I had a conversation recently with a client, the head of a large facilities department. We were talking about the difference between those who get involved and advance their knowledge and those who don’t. Which one do you think are more likely to get ahead in their careers and deliver results for their employers?
