I was pleasantly surprised at how many people attended my seminar on Benchmarking at IFMA’s World Workplace in Orlando earlier this month. As usual, I brought some take-home material for the audience, but I ran out. In fact, a number of people had to stand at the back of the room.
I think it’s because the topic wasn’t just about traditional benchmarking. I emphasized the ‘Beyond’ part of benchmarking where traditional benchmarking, compare published results with yours – is only the first step in a process.
Here is a quote that pretty well sums it up for traditional benchmarking:
“what gets copied is the symptom of success, not the cause” – Dr. Ed. Baker, Ford Motor Company






