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Posts Tagged ‘management’

The Facility Management Pie – Scope and Responsibility

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Facility Management Pie - Roles and Responsibilities

Unlike some professions, Facility Management encompasses many different roles and skills. Not everyone in the facility or property management profession are responsible for all of these roles. Some are responsible for specific functions as specialists, others are responsible for everything while some oversee all these roles through other specialists.

Regardless, it’s important to have a working knowledge of each one so you can effectively deal with your colleagues, manage staff or interface with external resources. A pie-shaped diagram is the easiest way to represent the broad responsibilites in the Facility Management Profession since FM includes so many different skills and responsibilities.

This FM Pie has been very popular with FM’s around the world. It has been translated to Czech and Russian so far. For the Russian version, visit the Russian International Education Centre of Facility Management. For the Czech version, visit the Czech Chapter of IFMA.

If you want to translate it to your native language, please contact me for the source graphic.

(A larger version of the FM Pie is provided below along with a download link. A mouse pad is also available.)

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Are you Connected to Knowledge and Experience in the Facility Management Industry?

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Connecting in Facility ManagementI had a conversation recently with a client, the head of a large facilities department. We were talking about the difference between those who get involved and advance their knowledge and those who don’t. Which one do you think are more likely to get ahead in their careers and deliver results for their employers?

It’s usually the ones who are active and connected in the FM industry.

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Are your Facilities Decisions Uninformed? It’s time for a Change

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No Information to make decisions with for Facility ManagementFor some reason. I’ve been seeing a lot of articles recently about using information for decision making. Some in our industry, but lots in other areas as well.

What this confirms to me is that the Facility Management industry is a business function in addition to a technical or tactical function. The methods, approaches, skills and knowledge used in other business functions also apply to Facility and Property Management.

It’s one of the reasons I suggest Facility Managers get training in other business related fields as well as read books in other business areas. These types of skills are also a key theme of my book “Managing Facilities & Real Estate”

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KPI’s aren’t the answer to getting Performance in Facilities Services

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Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a passive performance measurement system. In fact, sometimes KPI’s can even drive the wrong behavior if you aren’t careful.

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Facility Managers Don’t Have All The Answers.

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FM is a complex, issues based role. I’ve learned along the way that nobody in the industry knows it all, and the best way to be successful is to leverage the knowledge and great ideas of others, including your staff, colleagues and suppliers.

Recently, I delivered a 3 day workshop on Strategic Facilities Management in Dubai. The location was spectacular, naturally, and the audience was diverse, interesting and most importantly, keenly interested in enhancing their skills and knowedge in the profession, which is quickly emerging in the Middle East.

While the 3 day workshop had many individual modules, the last session was on developing FM skills. This  included an example from my past, dating over 15 years ago from a teamwork exercise while working in the Facility Management department of a major company.

It was so compelling about the the value of teamwork, I still had the exercise booklet.

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Webinar Series : Facilities Leadership
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Michel Theriault

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