Posts Tagged ‘outsourcing’

Do you use the Carrot & Stick approach to managing Outsourced or Subcontracted suppliers? Think Again.

Key Performance Measurements (KPI) Carrot & Stick approach There’s a lot of evidence that the typical Key Performance Indicator (KPI) methods of trying to ensure you get performance from an outsourced or subcontracted service provider don’t work the way you think. In this Video (see below), Daniel Pink, author of “Drive : The Surprising Truth About What Motivates Us” presents research that tells you why.

I have personal experience on both sides of the fence on this issue and use KPI’s with extreme care – it’s better to put a measurement and management system in place to get the results you need, not a ‘set it and forget it’ KPI system where you simply measure success or failure after the fact and award a penalty or bonus accordingly.

Posted by Michel Theriault Feb 19, 2011

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Sparring Partners : Outsourcing May Not Equal Partnership for Facility Managers or Suppliers

Sparring Partners : Outsourcing May Not Equal Partnership
Building Operating Management
My latest article was the feature article and appeared on the May 2010 cover. I took a very hard look at what partnership is and isn’t as well as what needs to change in the industry.

Posted by Michel Theriault May 31, 2010

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Manage Performance, Don’t Just Measure It at the IMEC Conference

I had the pleasure of being invited to speak at the 2009 International Maintenance Excellence Conference recently. (IMEC.ca) Here is the blurb:

Do You Want Better Results? Don’t Just Measure Performance, Manage It!
Performance isn’t just about measuring results. You must implement management techniques that use performance measures proactively to drive behaviour and improve results. Start with measurement data and KPI’s, understand their impact on employee and subcontractor behaviour and implement a management approach that influences behaviour and drives results.

The conference is hosted by the University of Toronto’s Centre for Maintenance Optimization & Reliability Engineering (C-MORE) and organized by the publishers of Maintenance Technology Magazine.

My topic was a little different for the conference, which has an emphasis on technology, statistics and science to improve reliability, often for production facilities, factories and other organizations where high reliability and minimal unscheduled downtime are critical.

Posted by Michel Theriault Oct 25, 2009

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Serving Up Quality

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.

Posted by Michel Theriault Jun 21, 2008

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