Our first survey from our Facility Management survey and polls site FMinsight.com was closed late last year and we now have summary results in a highly graphic format.
Only participants in the survey recieve the more detailed results, so be sure to contribute to our open surveys on FMinsight.com
For our first main survey, inspired by our FM Pie – Roles & Responsibilities graphic, we limited the number of responses and the time it was open so we could compile and report the results this year.
I’ve talked about it before – how KPI’s and other measurements with rewards and penalties attached can lead to behavior you didn’t expect.
While this example isn’t from Facilities or Property Management, it does illustrate the issue quite nicely and has relevance to anyone who is measuring customer or service satisfaction in their property or facilities.
Effective Facility Management is all about communications. Whether you are managing office space, maintaining building systems, developing strategic asset plans or all of the above, good communication skills are essential.
I see a trend when talking with senior facility and property professionals about their processes and systems. The trend is a lack of visibility into crucial aspects of their costs and activities.
Soft or Hard Cover 7" x 10" 532 pages ($USD) Standard Shipping is up to 6 days for North America and Europe, up to 12 days everywhere else. Email for other shipping options or for Corporate, Wholesale or Academic discounts.
Our first survey from our Facility Management survey and polls site FMinsight.com was closed late last year and we now have summary results in a highly graphic format.
