Subscribe
JUMP TO :

Posts Tagged ‘service level’

KPI’s aren’t the answer to getting Performance in Facilities Services

Post to Twitter

Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a passive performance measurement system. In fact, sometimes KPI’s can even drive the wrong behavior if you aren’t careful.

Read more ...

Serving Up Quality

Post to Twitter

My recent magazine article on getting the right service level from your outsourced (or subcontracted) service provider has been published and already I’ve received positive feedback. This article came from a startling statistic from a recent IFMA research report that said getting the right service was an issue with 78% of the facility executives surveyed.

Read more ...

Webinar Series : Facilities Leadership
Contact Michel Directly Have a question or comment? Want more information on my book or FM consulting services? Send me a Message.
Facility Management Roles & Responsibilities
FM Insight Polls and Surveys
Managing Facilities & Real Estate

Available Now! - Want a 66 page Preview?

Soft or Hard Cover 7" x 10" 532 pages ($USD)

Format :
Shipping :

Standard Shipping is up to 6 days for North America and Europe, up to 12 days everywhere else. Email for other shipping options or for Corporate, Wholesale or Academic discounts.

Join our Mailing List

Get 3 free White Papers to download on Benchmarking, FM Systems and doing a Health Check on your operations. You'll get our FM newsletter periodically and notices to participate in and receive results from our Surveys and Polls on FM topics. Unsubscribe any time.
* = required field
Strategic Advisor Consulting & Advisory Services

Where is Michel Next?

Loading...
Michel Theriault

Follow Me On Twitter