I continue to talk to senior FM managers who have computerized maintenance management systems such as CAFM or CMMS installed – often installed before they arrived on the job – and they know they aren’t being used the way they are supposed to be used, if at all.
Their organizations are sold on the systems and the software consultant or vendor gets it up and running, but that’s it.
In the Facility and Property Management profession, I see an important ingredient missing from many organizations – good information.
That’s information you can use to make decisions and improvements both with internally delivered services and with your suppliers.
An excellent example of the value of information, even if not directly related, is Wal-Mart. Their retail success is something that even Facility Managers can learn from.
